From support function to growth engine: The future of AI and customer service

When it comes to imagining the future, customer service often gets painted in a dystopian light. Take the 2002 sci-fi film Minority Report. Tom Cruise’s John Anderton walks into the Gap, an identity recognition...

What’s new in Microsoft Visual Studio Code 1.49

Microsoft’s Visual Studio Code has become one of the most popular developer tools around. Built using GitHub’s cross-platform Electron framework, Visual Studio Code is a full-featured, extensible, open source code editor that supports a wide...

How BT is shifting its engineers into the fast lane

The broad industry shift toward the cloud and containerized workloads can often ignore the reality for many established enterprises: What happens when the unstoppable force of cloud native progress meets the immovable object of...

An economic perspective of dust suppression technology – SafeToWork

Latest News Global Road Technology has produced what it calls the most cost-efficient dust suppression product for mine haul roads. Safe to Work takes a look at the technology – the GRT: Haul-Loc. Australia is...

Feds Charge Chinese Hackers With Ripping Off Video Game Loot From 9 Companies

The indictments help to solve a mystery for the cybersecurity researchers tracking the group. Over more than half a decade, it has carried out a series of shocking supply chain attacks, hijacking the updates...

We need to go to Venus as soon as possible

Venus has long played second fiddle to its redder, smaller, and more distant sibling. Given how inhospitable we’ve learned Venus to be, we’ve spent the majority of the last century pinning some of our...

Renewable energy agencies to be allowed to invest in low emissions technology – ABC...

Australia's two renewable energy agencies will be allowed to invest in low emissions technologies under new legislation set to be introduced by the Federal Government. Key points: At the moment the agencies are supposed to invest...

4 Python type checkers to keep your code clean

In the beginning, Python had no type decorations. That fit with the overall goal of making the language fast and easy to work with, with flexible object types that accomodate the twists and turns...

We’re closer to holographic meetings than you think

Now six months into the pandemic, it’s not unusual to have a work meeting, a doctor’s appointment, and a happy hour without leaving your desk. And our new Zoom-centric lifestyle isn’t going away anytime...

Everything Apple Announced: Apple Watch 6, Apple Watch SE, iPad Air, Fitness+

Apple also announced a subscription service for streamed workouts that seems aimed squarely at taking on Peloton and other companies capitalizing on the home fitness trend. Tell us what you think about these new...

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